Well-being Community Support Resources


Crisis support

If you need URGENT help, at any time of the day or night, there is crisis support information that you can contact on this page. You can use ANY of these resources, day or night. These are specific resources for children, young people and adults.

Someone will be there to support you when you need it.

You aren’t alone in a crisis. Help and support is there for you, 24/7.

All of the contacts on this page can help in a crisis

24/7 Crisis Resources


(1) 24/7 text support from YOUNGMINDS CRISIS MESSENGER. Text YM to 85258.

For ANYONE – i.e. children, young people and adults:

(2) 24/7 confidential crisis text support from SHOUT. Text SHOUT to 85258 in the UK to text with a trained Crisis Volunteer.

(3) The Samaritans. You can call them if you are having a difficult time and also if you are worried about someone else. Call 116 123.

More support resources:


CHILDLINE. You can speak to a Childline counsellor by calling 0800 1111 or via 1-2-1 chat.

KOOTH offers emotional and mental health support for children and young people aged between 11 – 24 years and is available up to 10pm every day. KOOTH enables online access to counsellors and emotional well-being practitioners.

YoungMinds also has tips, advice and guidance on where you can get support for your mental health during the coronavirus (COVID-19) pandemic.


NSPCC adult helpline for safeguarding children and young people: If you are worried about the safety of a child, worried about abuse and neglect, and are uncertain about what to do, the NSPCC can support you. They will listen to your concerns, offer advice and help, including what to do next if a child is in danger.

Domestic abuse support. Call Refuge’s National Domestic Abuse Helpline for free and confidential advice, 24 hours a day on 0808 2000 247. Visit the helpline website to access further information, a contact form and the live chat service. If you are in immediate danger, call 999 and ask for the police. Also, look at the government domestic violence guidance page here to get help if you or someone you know is a victim of domestic abuse.

MIND also has resources to help maintain our mental wellbeing during the coronavirus (Covid-19) pandemic.

NHS SUPPORT – children, young people and adults

NHS support – NHS 111. For an urgent medical problem, please get help and advice from NHS 111. Go to 111.nhs.uk or call 111. Also access NHS 111, if you or a person you know is having a mental health crisis, and you don’t know what to do. NHS 111 is available 24 hours a day, 7 days a week.

Where someone is seriously ill or injured and their life is at risk, call 999.

Public Health Organisations that have quality information & well-being support resources:

Public Health Wales

Well-being support resources for helping yourself & others from Public Health Wales.

Royal Society for Public Health

Health & well-being support resources from the Royal Society for Public Health.

The World Health Organization

In an emergency situation, it is common to feel stressed and worried. It is normal to feel sad, distressed, worried, confused, scared or angry during a crisis. Emergencies are always stressful. We may feel helpless, powerless, lonely and depressed. The World Health Organization offers the following health behaviours advice:



World Health Organization. 2016. Guidance for managing ethical issues in infectious disease outbreaks. Geneva: World Health Organization.

World Health Organization. 2020. Coping with stress during the 2019-nCov outbreak. Geneva. The World Health Organization.